Privacy Statement
We respect your privacy and process your personal data in accordance with applicable laws and regulations. Among other things, this privacy statement informs you on how Pink Gellac processes your personal data, the purposes for which it does so and what your rights are. We recommend that you read this privacy statement carefully.
- Company Details
Middenweg 1, 1217 HS Hilversum - The Netherlands
Website: www.pinkgellac.com
Chamber of Commerce registration number: 57299641
VAT number: NL852521819B01
Pink Gellac is the data controller for the processing of personal data collected through the web shop. We are committed to the careful handling of personal data. We use the utmost care when processing and securing personal data. In our processing, we comply with the requirements laid down in privacy legislation. This means, among other things, that:
- we clearly state the purposes for which we process personal data. We do so through this privacy statement;
- we limit our collection of personal data to only those personal data necessary for legitimate purposes;
- we first ask you for your express consent to process your personal data in cases where your consent is required;
- we take appropriate security measures to protect your personal data and require the same from parties who process personal data on our instructions; and
- we respect your right, for example, to inspect, rectify or delete your personal data.
This privacy statement was last updated on 20-09-2023.
2. Using our Webshop
When using our web shop, we collect personal data from you. This may include personal data. We store and use personal data provided directly by you in the context of the service you have requested, or for which it is clear at the time of submission that it is provided to us for processing.
We usually process your personal data to conclude or perform an agreement with you, for example when you buy a product from us. Sometimes we process personal data to comply with a legal obligation, such as the keeping of our financial records. For some forms of processing, such as the sending of our newsletter, we ask you for your consent. You can always withdraw this consent by contacting us (see our contact details below). Finally, we can process your personal data on the basis of a legitimate interest. We only process personal data that we collect directly from you. We do not get personal data from third parties.
2.1. Payment, handling and returning orders
When you place an order with us, we use your personal data for payment, processing and any return of an order. We only do this to the extent necessary to perform the agreement with you. If necessary in this context, we may also provide your personal data to third parties. More information on this can be found further down in this privacy statement.
2.2. Personal account
2.4. Contact form and newsletter
You can create a personal account on our website. To offer you this service, and to conclude or perform our agreement, we use your name, e-mail address and a password chosen by you. This account makes shopping easier and faster and allows you to keep a wish list. It also allows you to retrieve your orders.
2.3. Pink Premium Program
When you create a personal account with us, you are automatically participating in our Pink Premium Program. This is our loyalty programme with which you can earn discounts on your order or free products. You can earn Pink Points in different ways, for example by ordering our products online or in-store, by referring a friend with your personal link (‘refer a friend’) or by following our social media accounts. We will register your Pink Points balance and the activity that earned your points. We process these data on the legitimate interest of Pink Gellac, to be able to offer you our loyalty program and engage with our customers. If you do not want to participate and collect Pink Points, you can opt-out any time by contacting our customer care department (add link to Contact page).
When you create a personal account with us, you are automatically participating in our Pink Premium Program. This is our loyalty programme with which you can earn discounts on your order or free products. You can earn Pink Points in different ways, for example by ordering our products online or in-store, by referring a friend with your personal link (‘refer a friend’) or by following our social media accounts. We will register your Pink Points balance and the activity that earned your points. We process these data on the legitimate interest of Pink Gellac, to be able to offer you our loyalty program and engage with our customers. If you do not want to participate and collect Pink Points, you can opt-out any time by contacting our customer care department (add link to Contact page).
2.4. Contact form and newsletter
There are several ways in which you can contact us. This can be done using the contact form or chat function on the website, by e-mail, WhatsApp or telephone. You will be asked to fill in various details so that we can handle your query. You decide which data you provide for this purpose. The personal data you provide are then processed for the handling of your query and/or complaint. We publish a newsletter in which we inform interested parties about our products and/or services. Once you have subscribed to our newsletter, your e-mail address is automatically added to the list of subscribers. All newsletters include a link which allows you to unsubscribe.
2.5. Publications When using our web shop, data may be published, which means that it will be visible to everyone on the Internet. After purchasing our products, we ask you to review our products and services. We do so on the basis of a legitimate interest, to help other people to make informed decisions and improve our products and services. You choose the information you wish to publish when you ask a question, review us or post a comment on a blog post. This might make you personally identifiable, for instance, if you include your first and last name. At your request, we will anonymise information that is published. You are always free to choose to remain completely anonymous.
2.6. Improving products, services and operations and statistical analysis For the purpose of providing quality, we may use your personal data, for example, if you complain about a product or our services. We also process personal data to gather statistical data. We do this for reasons of legitimate interest, i.e., to keep improving our products and services.
2.7. Promotion and marketing
When you buy a product from us, we may subsequently approach you regarding a similar product. We have a legitimate interest in doing so, namely, to offer you our products and keep you informed about them. If you do not wish to receive communications from us, you can unsubscribe. You can do this easily by clicking the "unsubscribe button" at the bottom of an e-mail.
2.8. Miscellaneous
In some cases, we use your personal data for the purposes of combating fraud and/or abuse on grounds of a legitimate interest. We may also use your personal data if we need to defend ourselves against legal actions and other claims. Finally, we may process your personal data in the context of a merger or acquisition in so far as this is necessary to pursue a legitimate interest.
3. Provision to third parties
We may disclose your personal data to third parties in the following cases for the reasons listed below:
- to suppliers, to the extent necessary for the conclusion and performance of an agreement with you;
- if the services of third parties are used within the scope of agreements made with you (e.g. delivery services), Pink Gellac is entitled to disclose your personal data to the aforementioned third party to the extent necessary for the performance of the agreement to which you are, or the company you represent is, a party;
- if we suspect a violation of the rights of third parties, criminal offences or misuse, we may disclose personal data to third parties who have a legitimate interest in this respect or to bodies that serve the public interest. This may include enforcement authorities, such as the Public Prosecution Service or supervisory authorities;
- if we are required or entitled by law to provide personal data to third parties;
- Pink Gellac also uses services provided by third-parties that act as "processors" (for example, hosting service providers and online marketing service providers). Pink Gellac is obliged to conclude a processing agreement with these service providers, which stipulates that they will only process personal data in accordance with Pink Gellac's instructions and subject to Pink Gellac's control. In this context, the necessary technical and organisational measures have been implemented to ensure that your data is processed reliably and securely.
4. Cookies
Our webshop uses cookies. When you visit our web shop for the first time, a message will be displayed explaining why we use cookies. We use cookies that we place ourselves as well as cookies placed or read by third parties. Our website uses functional cookies which, among other things, ensure that the website works properly. In addition, we use analytical cookies which have minimal privacy impact. We do not require your consent to use these cookies. We also use tracking and targeting cookies. We ask you for your consent to use these cookies. For more information about third parties that place cookies and how they deal with cookies, please refer to the privacy statements of such third parties (please note that these can change from time to time). At the bottom of this privacy statement you will find a list of cookies that may be placed on this website and the parties involved. See the table below for the cookies we place.
5. Google Analytics
We use Google Analytics to track how visitors use our web shop. We have concluded a processing contract with Google to establish arrangements for the handling of our data. Furthermore, we have allowed Google to use the Analytics information gathered for other Google services.
6. Security We take security measures to limit misuse of and unauthorised access to personal data.
7. Retention Periods The personal data described above will be retained for as long as necessary to process your orders, up to and including the warranty period. The personal data is then deleted, unless there is a legal obligation that requires longer retention. This could include the tax retention obligation of seven years. If you have subscribed to the newsletter, we will retain your consent until such time as you unsubscribe.
8. Websites of third parties
This privacy statement does not apply to websites of third parties that are connected to our web shop through hyperlinks. We cannot guarantee that these third parties will handle your personal data in a responsible and secure manner. We recommend that you read the privacy statements of these websites before you visit these websites.
9. Changes to this privacy statement
We reserve the right to make changes to this privacy statement. We recommend that you to consult this privacy statement from time to time to ensure you are aware of any changes that have been made.
10. Your rights and questions
For questions about our privacy policy or questions concerning the exercising of your rights, please contact us at any time, e.g. through the contact details listed below. You can also send us a request asking to inspect, rectify or delete your personal data. You can also submit a request asking for a data export of the data we use with your consent, or submit a statement giving your reasons why you wish us to restrict the processing of your personal data. If you have given us your consent, you can withdraw that consent at any time. Furthermore, you can object to the processing of personal data by us on grounds of a legitimate interest. For marketing communications, you can always unsubscribe by clicking a button at the bottom of an e-mail. In this case, we can ask you to provide adequate identification with a view to preventing misuse. If you want to access personal data linked to a cookie, you must send a copy of the cookie in question with your request. You can find the cookie in your browser settings. If the data is incorrect, you can ask us to rectify or delete the data. Alternatively, you can withdraw your consent via the below contact details.
11. Data Protection Authority
Naturally, we will gladly assist you if you have complaints about the processing of your personal data. Pursuant to privacy legislation, you are also entitled to lodge a complaint with the Autoriteit Persoonsgegevens (AP) against such processing of personal data. In that case you can contact the AP.
12. Contact Details
If you have any questions about this privacy statement or wish to exercise any of your rights, our contact details are given below.
Pink Gellac | PBC International BV
Middenweg 1
1217 HS Hilversum
The Netherlands
Telephone number (035) 737-0457
E-mail info@pinkgellac.com